A Basic Need

5ll_icon-affirmation-150x150Several months ago the video projectors went down in the midst of our Sunday service; Monday I called the manufacture. After holding for 42 minutes a tech rep said “Hello, I am Sandy, how may I help you?” With rising blood pressure I immediately profiled, thinking to myself, you’re not Sandy, you are in India. “Sandy” isn’t even close to an Indian name, and for sure no Sandy sounds like you.  Immediately I concluded this is going to be another of those long and frustrating, pull your hair out conversations between two people who both have heavy accents and at least one of us is already in over his head. Actually that is an understatement.  I’m not sure I know how to turn the projectors on; somebody else does that.  Anyway since I had no choice I decided to make the best of the situation. What else could I do?

As best as I could, I explained exactly what had happened; then “Sandy” asked a few questions. To my surprise I was able to answer them. Then she said, “Mr. John I think I have the solution, but may I put you on hold for two minutes to check my references?”  In no time she came back and said that a power fluctuation would be the only thing that would have caused the problem that I described. In less than five minutes she was able to give me an answer that I could understand and believe.  I replied, “Thanks Sandy, you did a great job”.

Her immediate response was, “Oh, you made my day.  I don’t hear that very often. I’m glad that you talked to me. Thank you for being so kind”.Her reaction to my seven words of affirmation seemed way out of proportion. How wrong I had been about Sandy. After we said our good-byes I couldn’t help but think about how excited and grateful she was when I complimented her. One of the basic needs of everyday people, whether in Nashville or Bombay, is to be accepted and affirmed.  Unfortunately, that need goes unmet more often than not.

Something to think about.

The complete beta version of my book  for free Unscrewed: Becoming Whole Again. My personal story of abuse, shame, guilt, addiction, failure,rehab and victory. http://johngouldener.com/?page_id=3877

Tags: , ,

Leave a Reply